Effective Date: 09/09/2024
At ASV Archaeology, we are committed to providing a positive experience for our supporters, members, and customers. Please review our Refund and Returns Policy for information on how we handle refunds, returns, and cancellations for purchases and donations made through asv-archeology.org.
Products and Merchandise
If you are not completely satisfied with your purchase of any product or merchandise from ASV Archaeology, we offer the following options:
- Returns: You may return unused and unopened items within 30 days of the purchase date for a full refund. To be eligible for a return, items must be in the same condition that you received them, and in the original packaging.
- Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Digital Products and Services
For digital products (such as eBooks, downloadable content, or online courses) and services (such as memberships, workshops, or events), our refund policy is as follows:
- Digital Products: All sales of digital products are final. No refunds or exchanges are available once a digital product has been downloaded or accessed.
- Services and Events: Refunds for workshops, events, or services are subject to specific terms outlined at the time of purchase. Generally, cancellations made at least 7 days before the event or service date are eligible for a full refund. Cancellations made within 7 days of the event date may not be eligible for a refund.
Donations
ASV Archaeology greatly appreciates your support through donations. Please note the following regarding refunds on donations:
- Donation Refunds: If you believe that a donation was made in error or if you experience any issues, please contact us within 15 days of the donation date. Refunds for donations are reviewed on a case-by-case basis and may be subject to administrative fees.
How to Request a Refund or Return
To initiate a return, refund, or exchange, please contact our support team with the following information:
- Your name and contact information
- Order number or donation reference number
- Reason for the return, refund, or exchange request
Email: [email protected]
Phone: +1 (4524) 452-6897
Non-Refundable Items
Please note that certain items are non-refundable, including:
- Gift cards
- Clearance or sale items
- Personalized or custom-made items
Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., receiving the wrong or defective item). Original shipping costs are non-refundable.
Changes to This Policy
ASV Archaeology reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (XXX) XXX-XXXX
Thank you for your understanding and support of ASV Archaeology!